Quaker Millwork & Lumber

At Quaker Millwork, we stand behind the quality of our product. We carefully inspect each shipment before it leaves our warehouse. In the rare event that you may receive defective merchandise, please contact us at (716) 662-3388 or by email and, in most cases, we can ship a replacement piece to you instead of reshipping the whole order - this saves you time and aggravation. Any items that are returned to us that have been damaged due to negligence during assembly or installation will have a surcharge attached that could amount to the retail price of the piece - please be careful during assembly. Call us if you need extra help.

Order Cancellation

Orders may be cancelled up to 24 hours after placement without incurring any charges. However, due to processing fees, a 5% cancellation charge will occur after the 24-hour period.

Product Information

In some cases, merchandise displayed for sale on this site may not be items that are stored as regular stock items in our warehouse. Items not stored at the Quaker Millwork facility will be ordered directly from the manufacturer or appropriate distributor.

Returns and Exchanges

Items may be returned to us within 30 days of purchase. There is a 15% (of the retail price) restocking fee for any items that are returned to us. Returned items MUST be shipped in their original packaging. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. Shipping fees are non-refundable. You must call us for shipping instructions - any shipment that arrives without prior authorization will be refused and returned to you.

Important: Shipping fees are non-refundable.

PLEASE INSPECT YOUR SHIPMENT CAREFULLY.CALL US IF ANYTHING SEEMS DAMAGED AND MARK ON THE SHIPPING INVOICE ANYTHING OUT OF THE ORDINARY.

Security and Privacy

Please read this Privacy Agreement carefully before using the QuakerMillwork.com web site. Your use of the Web site is subject to your acceptance of this Agreement.

User Information and Privacy

We do not automatically collect any personally identifiable information, such as your name, address, or email address, unless you voluntarily submit it. If you send us personal correspondence, such as emails or letters, we may collect them into a file specific to you.

We do use cookies to track non-personal information about our Web site users such as the URL that the user has come from and goes to next, the Internet browser and type of operating system used, the user's location, and the user's IP address. We use IP addresses for system administration purposes so we can better understand which parts of our Web site users visit most. Many sites automatically collect this information. We may use this information for such purposes as improving the content of our Web site, marketing, advertising or research.

We do reserve the right to release current or past user information to third parties for limited purposes if we believe that usage is (i) in violation of this Agreement; (ii) used to commit unlawful acts; and/or (iii) is required to be disclosed to comply with applicable laws or regulations, or with a court or administrative order. Except as stated in this paragraph, we will not share information specific to users with third parties.

Transaction Security

We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSL) encrypt the information sent between your computer and our database. To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https:) in the Web site address to indicate that you're on a secure page.

We do not store any credit card information on our servers. This requires that you submit your credit card number each time you place an order with us. This drastically minimizes the chances that you credit card information can be used without your consent.

Conditions of Use

This Web site is operated by Quaker Millwork & Lumber, Inc. All inquiries may be directed to:

Quaker Millwork & Lumber, Inc.

77 South Davis St.

Orchard Park, NY 14127**

**This address will NOT accept freight shipments of any kind. Any such shipments will be automatically returned to its point of origin.

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the QuakerMillwork.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the QuakerMillwork.com Web site.

These Terms and Conditions May Change

Quaker Millwork & Lumber, Inc. reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the QuakerMillwork.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site.

Product Information

In some cases, merchandise displayed for sale on this site may not be items that are stored as regular stock items in our warehouse. Items not stored at the Quaker Millwork facility will be ordered directly from the manufacturer or appropriate distributor. The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States.

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Quaker Millwork shall not be liable for any damages of any kind related to your use of this site.

Indemnification

You agree to defend, indemnify and hold Quaker Millwork & Lumber, Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.